Privacy policy

Privacy Policy

Last updated: 5 October 2026

Welcome to Tuckshop Baby (“we”, “us”, “our”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, subscribe to our communications, contact us or place an order.

1. Information we collect

We may collect personal information including:

  • Your name, email address, phone number and delivery or billing address
  • Information relating to your orders and purchases
  • Payment and transaction information provided through our payment providers
  • Communications you send to us, including customer service enquiries
  • Information you provide when subscribing to our email marketing
  • Technical information such as your IP address, browser, device information and activity on our website
  • Information collected through cookies, pixels and similar technologies

We may also receive information from third-party service providers we use to operate our business, including payment, ecommerce, shipping, analytics and marketing providers.

2. How we use your information

We may use your personal information to:

  • Process, fulfil and deliver your orders
  • Process payments, refunds and other transactions
  • Communicate with you about your order or enquiry
  • Provide customer service
  • Operate and improve our website and customer experience
  • Prevent fraud and maintain the security of our website
  • Send marketing emails, promotions and updates where you have subscribed or where otherwise permitted by law
  • Measure the effectiveness of our advertising and marketing
  • Comply with our legal obligations

You can unsubscribe from our marketing emails at any time using the unsubscribe link included in our emails.

3. Cookies & tracking technologies

We use cookies, pixels and similar technologies to operate our website, remember preferences, understand how visitors use our website and measure the effectiveness of our marketing and advertising.

You can manage or disable cookies through your browser settings. Some parts of our website may not function correctly if cookies are disabled.

4. How we share your information

We may share personal information with trusted third parties where necessary to operate Tuckshop Baby, including:

  • Shopify and other ecommerce service providers
  • Payment processors
  • Shipping and delivery providers
  • Email and marketing platforms
  • Analytics and advertising providers
  • Professional advisers or service providers who assist us in operating our business

We may also disclose information where required or authorised by law, or in connection with a sale, restructure or transfer of our business.

We do not sell your personal information for profit.

5. Storage, security & retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Our website and some of our systems are operated by third-party service providers, which may store or process information on our behalf.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and business requirements.

6. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

You may also contact us regarding the deletion of your personal information where applicable, subject to any information we are required or permitted to retain by law.

To make a request, contact us at hello@tuckshopbaby.com.au.

7. Overseas disclosure

Some of the third-party platforms and service providers we use may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.

8. Children's privacy

Our website and online store are intended for use by adults purchasing products and are not directed at children.

We do not knowingly collect personal information directly from children through our online store.

9. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us at hello@tuckshopbaby.com.au with details of your concern.

We will review your complaint and aim to respond within a reasonable timeframe.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, practices or legal obligations.

The latest version will always be published on our website with the updated date shown at the top of this page.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Tuckshop Baby
Email: hello@tuckshopbaby.com.au